BENCHMARKING IN HEALTHCARE QUALITY

Benchmarking in Healthcare Quality and Accreditation

 

 

 

Benchmarking for health system performance is a relatively recent approach to health sector policy making. Benchmarking can take place at two overall levels, international comparisons of health systems and national benchmarking of a particular country’s health system. Furthermore, benchmarking can take place at various levels within health care systems, such as for individual practitioners, hospitals, or the primary health care sector. Several challenges to effective benchmarking continue to affect the usefulness of benchmarking for health sector performance and policy making. Data availability is key to a well functioning benchmarking system. These event provoides participants with the best benchmarking Knowledge, quality tools and Initiatives being urbanized and used in health care today.

 

This Symposium provides authoritative, practical, and essential tips, discoveries, and

Techniques covering crucial quality management and benchmarking issues, such as:

1. Case studies of specific quality improvement and benchmarking projects that increase quality and reduce costs;
2. How to identify sources for comparative benchmarking data;
3. How to make use of the latest and most powerful approaches to improving quality;
4. Detailed descriptions of benchmarking techniques that have been implemented successfully at facilities like yours;
5. How to overcome the obstacles to collecting good data.

 

How You Benefit:

 

• Learn how to begin, plan, and execute benchmarking.

• Decide which processes make sense to benchmark.

• Discover policies for site visits and tips on how to capture qualitative and quantitative data.

• Analyze the findings from your effort and compare your organization.

• Develop a road map and actionable plan to improve performance.

• Explore public benchmarking options including surveys and group learning.

• Gain insight into best practices in performance measurement.

• Select the appropriate measurement architecture.

• Develop a balanced system of measures within your organization.

• Ensure that measures align with organizational goals and objectives.

• Use measures to drive process improvement activities.

• Communicate performance goals and milestone achievements.

 

Course Duration: One Day (28th of May 2009)

Fees: 1875 SR

 

Course Outlines:

8:30-9:30 AM Strategies and Performance

The strategic plan

Strategic objectives

The hospital performance plan

Planning, direction and measures

Linking measures with objectives

 

9:30-10:30 AM Healthcare Evaluation and Planning

Healthcare Organisational assessment

Writing objectives and goals

Needs assessment: determining programme/services, setting priorities

 

10:30-11:00 AM Break

 

11:00-12:00 PM Benchmarking in Healthcare

Benchmarking "Concept and Types"

Benchmarking strategies techniques and

Change Management for Benchmarking purposes

Implementing benchmarking techniques

Barriers faced in the implementation of Benchmarking

Healthcare Quality and benchmarking

 

12:00-13:30 PM Brayer and Launch

 

13:30-14:30 PM Choosing a Performance Tool

The tool evaluation checklist

Types of tools for performance

Documentation and auditing

Mapping flow process

Tool characteristics

 

14:30-15:30 PM Trends in Performance Management

Accreditation

- Types of measures

- Working with performance data

 

Practical session for One hour Exercise: Case Study

Assess healthcare service programme

Spot gaps in the healthcare system

Write objectives and goals

Plan and prioritise strategy

 

Practical session Group Exercise:

Lay down a Benchmark of interest

Recognize and Identify Best practice Models

Recognize and Identify Strategic challenges, Targets and Timelines

Strategy into Motion

 

Contact Information:

Mr. Magdy Al-Shawa

00966546813364

saudiquality@hotmail.com

 

Benchmarking in Healthcare

Safety and Quality Center, KSA

 in

Collaboration

with

CERTYN UK 

Benchmarking in Healthcare Quality and Accreditation Symposium

Riyadh, KSA

King Fahd Medical City

May 28th 2009

 

 

Introduction:

 

Benchmarking for health system performance is a relatively recent approach to health sector policy making. Benchmarking can take place at two overall levels, international comparisons of health systems and national benchmarking of a particular country’s health system. Furthermore, benchmarking can take place at various levels within health care systems, such as for individual practitioners, hospitals, or the primary health care sector. Several challenges to effective benchmarking continue to affect the usefulness of benchmarking for health sector performance and policy making. Data availability is key to a well functioning benchmarking system. These event provoides participants with the best benchmarking Knowledge, quality tools and Initiatives being urbanized and used in health care today.

 

This Symposium provides authoritative, practical, and essential tips, discoveries, and Techniques covering crucial quality management and benchmarking issues, such as:

1. Case studies of specific quality improvement and benchmarking projects that increase quality and reduce costs;
2. How to identify sources for comparative benchmarking data;
3. How to make use of the latest and most powerful approaches to improving quality;
4. Detailed descriptions of benchmarking techniques that have been implemented successfully at facilities like yours;
5. How to overcome the obstacles to collecting good data.

Speakers:

 

Dr. Ashraf Ismail , Associate Director of Joint commission international in The Middle East. Dr. Ismail is a physician with 20 years of international experience in reproductive health, maternal and child health, and primary care.  With his extensive experience in the development and management of reproductive health and population projects, he brings a broad familiarity with the dynamics between collaborating agencies, including public-private partnerships; nongovernmental organizations; community-based organizations; cooperating agencies; and donor agencies (e.g. UNFPA, UNICEF, USAID, European Union).  Dr. Ismail has worked in the areas of primary health care, maternal and child health, family planning, and reproductive health in 14 countries in Asia and the Middle East.   As a director for Asia/Near East/Europe region, Dr. Ismail significantly expanded the organization’s scope and reach in programming in ANE countries, making it the fastest growing region in the organization.  Dr. Ismail’s technical managerial specialty focuses on quality management in the healthcare setting.  As a certified instructor in healthcare quality, he teaches graduate courses for professionals seeking certification in the field of quality and also guides health facilities through the accreditation process.  As an affiliate Faculty, George Mason University, he teaches a variety of quality courses for the quality certificate. As a native of Egypt and fluent in Arabic and English, Dr. Ismail has intimate understanding of Middle Eastern cultural sensitivities.

 

Dr. Karen Hampson;  graduated from Swansea University with a Master in Health sciense 2000. She completed her PhD in adaptive optics for vision science at Imperial College in 2004, Karen's current research is in the field of ocular aberration dynamics and adaptive optics. In conjunction with Dr Mallen, she is investigating the impact of aberration dynamics on accommodation control and myopia progession. The work is funded by EPSRC.

 

Course Date: 28/may/2009

Fees: 1500 SR

CME:

Course Outlines:

 

Benchmarking Strategies and Performance    8:30am-9:30am

The strategic plan

Strategic objectives

The hospital performance plan

Planning, direction and measures

Linking measures with objectives

 

Healthcare Evaluation and Planning      9:30am-10:30am

Organisational assessment

Writing objectives and goals

Needs assessment: determining programme/services, setting priorities

 

Coffee  Break  10:30am-11:00am

                             

Benchmarking in Healthcare     11:00am-12:00pm

Benchmark Concept and Types

Benchmarking techniques and strategies

Managing change for Benchmarking

Implementation of benchmarking techniques

Barriers faced in the implementation of Benchmarking

Healthcare Quality and benchmarking

 

Break & prayer      12:00pm-1:00pm

 

Choosing A Performance Tool       1:00pm-2:00pm

The tool evaluation checklist

Types of tools for performance

Documentation and auditing

Mapping flow process

Tool characteristics

 

Trends In Performance Management       2.00pm-3:00pm                

Regulatory and compliance reporting Accreditation

- Types of measures

- Working with performance data

- Effective communication

 

Practical session for One hour Exercise: Case Study   3:00pm-3:45pm 

Evaluate a health service programme

Identify gaps in the healthcare system

Write objectives and goals

Plan and prioritise strategy

 

Practical session Group  Exercise    3:45pm-4:45pm

 

Set a Benchmark of interest

Identify Best practice Models

Identify Strategic challenges, Targets and Timelines

Deployment Strategy

 

Participants will receive a certificate from CERTYN for training and Consulting, UK

 

Contact Information:

Dr. Magdy Alshawa

saudiquality@hotmail.com

00966546813364